Before downloading the game

Before downloading the game, please ensure that you have your cyberlottery ticket (available exclusively from your Loto-Québec retailer); comprising a 13-digit access code. YOU WILL NOT BE ABLE TO PLAY WITHOUT A TICKET, AN ACCESS CODE AND AN INTERNET CONNECTION!

• Choose your lottery game under the GAMES tab and click on PLAY.
• If you are playing a cyberlottery game for the first time, downloading the game may take a few minutes.
• When the download is complete, you are ready to play.
• Enter the 13-digit access code printed on your ticket and have fun!

Available products	File size	System requirements	PLAY
Mini Golf	[1.94 Mo]
Cyber Slingo®	[1.94 Mo]
Casteldor2	[2.0 Mo]
Eldorado	[3.0 Mo]

Problems and Solutions

For any questions about the game, call 1 888 229-7777 toll-free (from 9 a.m. to 10 p.m., seven days a week.)

You can refer to the table below to find possible solutions to some of the most frequent technical problems.

If your problem is not listed in the table, try the following steps, one at a time:

Restart the game by refreshing

Restart the game by closing and re-opening the browser

Shut down and re-establish the Internet connection

Re-start the computer

Uninstall and re-install the game and cyberlottery Engine

Trouble-shooting

Problem	Cause	Solution
Trouble downloading the game.	You might not have the proper access rights on the computer from which you are attempting to download the game.	If you are trying to download the game from work or another public site, you need to check with the Systems/Network Administrator to see if you are authorized to download software and applications from the Internet.
	Your computer may not meet the minimum system requirements.	If you have proper access rights but still cannot download the game, check to see what type of error message you are getting. You may not have enough disk space or your computer may not be compatible with the download. Check the minimum system requirements for cyberlotteries.
The screen freezes or the computer goes down during downloading.		Re-start your computer and try downloading again.
The screen freezes or the computer goes down during the game.		Re-start your computer. Log on the PLAY page again and enter your access code to re-start your game.
A warning message and/or a certificate security warning appears when installing the game.	The message may come from your browser. Some versions of Netscape, Internet Explorer and AOL browsers post a security warning when you try to install the game. The warnings could also come from your firewall.	There are no security problems with downloading or installing cyberlottery games. Ignore the warnings and you should not have trouble installing the game.
The access code doesn't work.	The code may have been entered incorrectly.	Make sure that you are entering the right code. The 13-digit access code is on your lottery ticket (available exclusively at your Loto-Québec retailer); simply scratch your ticket to uncover your access code. If you have entered the proper code correctly but it still doesn't work, return to your retailer and have them validate the ticket.
The parental control password has been lost or forgotten.		If you forget your parental control password, uninstall the game and then re-install it. You can also contact technical support staff at 1 888 229-7777.